Soulmate Necklace

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Made to order:
Please allow 2-3 business days for your jewelry to be handmade before shipping. Processing time does not include shipping time.

Ready to ship:
Please allow 1-2 business days for your jewelry to be shipped out to you.

Canada Post delivery estimation times:
•Canada 4-10 business days
•USA 7-12 business days
•International 10-28 business days

(Please note that you're purchasing a piece of handmade jewelry in Florida, USA. I am not responsible for VAT or Taxes & Duties which is issued by government in your country. Canadian orders will not be subject to any duties/ import taxes upon delivery)

Once your order has been scanned in, your package is now under the responsibility of Canada Post.

Returns & Exchanges:
We do not any returns or exchanges. ALL ORDERS ARE FINAL SALE.

Cancellations:
You may cancel your order within 24 hours.

Tulas Jewelry Lifetime Warranty

At Tulas, we take pride in creating exquisite, handmade jewelry crafted to last a lifetime. Your satisfaction is our top priority, and we are proud to offer a Lifetime Warranty on all our pieces to ensure your confidence in every purchase.

What’s Covered

Our Lifetime Warranty includes:

• Craftsmanship Defects: Any structural or material issues resulting from the artistry of our jewelry.
• Normal Wear Repairs: Fixes for concerns like loose stones, broken clasps, or other issues caused by typical use.

What’s Not Covered

While we stand behind the quality of our jewelry, this warranty does not cover:

• Damage caused by misuse, accidents, or unauthorized repairs.
• Natural tarnishing or discoloration due to exposure to chemicals, perfumes, or excessive moisture.
• Lost or stolen items.

How to Use Your Warranty

1. Contact Us: Email our support team at support@tulasjewelry.com with proof of purchase and a description of the issue.
2. Send Your Jewelry: Once we confirm the warranty claim, we’ll guide you on securely shipping your jewelry to us for evaluation.
3. Repair or Replacement: If eligible, we will repair or replace the item free of charge. For non-warranty repairs, we will provide a quote before proceeding.

Our Promise

Tulas jewelry is more than an accessory—it’s a reflection of the care, craftsmanship, and quality that go into every piece. Our Lifetime Warranty is our promise to stand behind our work and ensure your jewelry brings joy for years to come.

Thank you for trusting Tulas to create something special for you.